We want you to love your Candle Crush purchase and we understand buying scented products online can be tricky. That’s why we have our Love At First Sniff™ Guarantee. If you purchase a scent and don’t fall in love upon first sniff, you can return it for a new scent or refund.
We’ll happily exchange or refund any item that hasn’t been burned/melted. Please get in touch to let us know what you would like to exchange it for and we’ll provide you instructions on how to return it. Please do not send products back without contacting us first.
Terms & Conditions: Return cost must be covered by the customer. Returns must arrive in brand new, unburnt, unmelted, re-saleable condition. Where a promotion such as buy X get X free is taken up, any refunds are proportional to the average unit cost in your order. Free gifts must also be returned in brand new condition if products which granted the free gift are being returned for a refund. Maximum one lot of returns/exchanges per order; subsequent returns/exchanges will incur a shipping & handling fee of $9.95.