COVID-19 Update
Yes, we are taking orders and they are being delivered. However, please allow an extra 24-48 hours for dispatch and the same for delivery as our fulfillment centre and CourierPost deal with increased demand.
New Zealand Delivery
Our goal is to get your order to you as soon as possible. The table below should be used as a rough guide to delivery times, however no guarantees can be made because we are at the mercy of courier schedules and any unexpected delays they may face.
| Region | Delivery Time | Cost for orders under $40 | Cost for orders $40+ |
| Auckland | Next Business Day (for orders placed before 11:00 Mon-Fri) | $9.90 | Free |
| North Island | Next Business Day (for orders placed before 11:00 Mon-Fri) | $9.90 | Free |
| South Island | 2-3 Business Days (for orders placed before 11:00 Mon-Fri). | $9.90 | Free |
| Rural | Add an extra day on to the above times | $9.90 | Free |
For Auckland deliveries, you'll usually receive your order the next business day.
For orders to the rest of the North Island you should also receive them the next business day, however there is a small chance of a delay due to courier network problems such as road or airport closures.
Orders to the South Island have a good chance of getting to you the next day, however plan on 2-3 days if it is critical. Target delivery times are based on orders paid in full via credit card and for in stock items. Orders paid for by bank deposit will be processed and dispatched upon receipt of payment.
Australia Delivery
All deliveries to Australia are through NZ Post (tracked) and take approx 3-10 business days.
Costs for orders $0.00 - $79.99: $19.90
Costs for orders $80.00 - $119.99: $24.90
Costs for orders $120.00 - $500.00:$29.90
If you wish to place a larger order please contact us at help@candlecrush.co.nz
Important Notes:
- Orders delivered to Australia will not be charged GST
- Orders delivered to Australia will be charged in NZD
- Your final delivery cost will be displayed on the order confirmation step once an Australian delivery address has been provided.
Order Processing Time
When you place and pay for your order, all "in stock, ready for delivery" products will be packed up and made ready for courier pick up as quickly as possible.
Usually this happens within 2-3 hours, however on very busy days this can take a little longer.
Delivery Company
We use a combination of CourierPost and New Zealand Post for sending orders.
They're the most reliable and fastest courier companies in the country which means your order will arrive quickly and safely.
Notifications
After you've placed your order, you will receive an email confirming the details.
When we've processed your order you will receive another email with the tracking number and courier information.
Track Your Order
You'll get a tracking number for every order which you can use to track your order every step of the way until it arrives on your doorstep!